CAN I RETURN SOMETHING I’VE PURCHASED?

In the event something goes wrong with your order (we are very careful to avoid this) simply contact us within 48 hours of receiving your order for help. Returns will only be considered for products that are unopened, unused and in the original packaging.

Incorrect/Damaged Item on Arrival: If you received an order with an incorrect product or your order arrives damaged please take a photo or video and contact us within 48 hours of delivery. Be sure to keep all items exactly as they were delivered (packaging included) until you’ve heard from our team.

Change of Mind: If you’ve had a change of heart on a product it may be returned within 48 hours of delivery and only if it is received unopened, unused and in its original packaging.

Faulty Product: If you’ve received a product that you think may be faulty please contact us at complete.skincare@bigpond.com with a detailed description of the product fault and a photo or video.

Allergy Return: In the rare instance you feel you have had an allergic reaction to a product please discontinue use immediately and contact us on (03) 9888 4050 or complete.skincare@bigpond.com with a photo or video of the skin. Our team of Experts will help you to understand whether you are experiencing a reaction (highly unlikely) or a response (a normal part of the process when skin is adapting to active ingredients and cosmedical skincare).

WHAT HAPPENS AFTER I RETURN A PRODUCT?

If asked by our team to return a product, please pack it carefully to ensure it reaches us safely. Returns from metro areas usually arrive to us within 7 business days and are often longer from regional or remote areas.

We will process your return within 5 business days of your return arriving back to us and be in touch as soon as your return is complete.

I’VE GOT A QUESTION ABOUT MY ODER, PRODUCTS OR RETURN

Get in touch with our team on (03) 9888 4050 or email us at complete.skincare@bigpond.com. We’ll get back to you ASAP during business hours, Monday – Friday (9AM – 5.30PM).