For all appointments (whether made online or through a clinic), we require at least 24 hours’ notice for cancellation or change in appointment date/time.
If you cancel or change your appointment with less than 24 hours' notice, we reserve the right to charge a ‘Cancellation Fee’ meaning, we will retain 50% of the full treatment cost of your appointment.
If you do not attend your appointment or cancel with less than 2 hours' notice, we reserve the right to charge a ‘No Show Fee’ meaning, we will either retain the full amount of your deposit (if a deposit has been collected from you) or the full treatment cost of your appointment.We do not refund for change of mind.
We may refund where required in accordance with Australian Consumer Law.
We may also use our discretion and provide a refund if we believe the treatments purchased by you, cannot be provided to you (eg, your skin type might be deemed as unsuitable for the treatment you purchased).
If you pre-pay in advance for a ‘Package’ (a number of treatments), refunds for whole Packages will not be provided unless required in accordance with the Australian Consumer Law.
Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.
In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatment. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.